Cancel & Refund Policy for Bulk/Wholesale Orders

Thank you for choosing Trend Medi for your wholesale needs. We strive to provide excellent products and customer service. Please read our Cancel & Refund Policy carefully before placing your bulk order. By placing a wholesale order with us, you agree to the terms outlined below.

Order Cancellation:

• Cancellation by Customer: Due to the nature of bulk orders, cancellations are generally not accepted once an order has been processed and production/preparation has begun. If you need to cancel an order, you must contact us immediately at [Phone Number] or [Email Address]. We will make every effort to accommodate your request if the order hasn’t progressed too far. However, a cancellation fee of [Percentage]% or [Fixed Amount] of the total order value may apply at our discretion, depending on the stage of order processing. This fee covers costs incurred for materials, labor, and administrative expenses.
• Cancellation by Trend Medi: We reserve the right to cancel any order at our discretion due to unforeseen circumstances, such as product unavailability, material shortages, or suspected fraudulent activity. In such cases, you will receive a full refund for the canceled order.

Refunds:

• Eligibility for Refunds: Refunds are typically only issued for the following reasons:
  • Defective Products: If you receive products that are significantly damaged or defective upon delivery, please contact us within [Number] days of receiving your order, providing clear photographic or video evidence of the damage/defect. We will assess the situation and, if applicable, offer a replacement, repair, or refund for the affected items. Minor imperfections that are inherent to the manufacturing process and do not affect the functionality of the product are not considered defects.
  • Incorrect Products: If you receive products that are different from what you ordered, please contact us within [Number] days of receiving your order. We will arrange for the return of the incorrect items and ship the correct items to you as quickly as possible.
  • Short Shipments: If you receive fewer items than you ordered, please contact us within [Number] days of receiving your order. We will investigate and, if applicable, ship the missing items to you.
• Non-Refundable Items: Due to the nature of wholesale orders, certain items may not be eligible for refunds, including:
  • Products that have been used, altered, or damaged by the customer after delivery.
  • Products that are sold as “final sale” or “as-is.”
  • Products that are specifically manufactured or customized to your specifications.
• Refund Process: Once your refund request is approved, we will process the refund within [Number] business days. The refund will be credited back to the original payment method used for the purchase.
• Return Shipping: For eligible returns, we will be responsible for the return shipping costs. We will provide you with a prepaid shipping label and instructions for returning the items. You are responsible for properly packaging the items to prevent damage during transit.

Important Notes:

• All refund requests are subject to review and approval by Trend Medi.
• This policy applies only to bulk/wholesale orders. Individual retail sales may have a different return policy.
• We recommend inspecting your order upon delivery. Note any damages or discrepancies on the delivery receipt and notify us immediately.
• This policy is subject to change without notice. Please refer to the most recent version on our website.

Contact Us:

If you have any questions or concerns regarding our Cancel & Refund Policy, please contact us at:

[Phone Number] [Email Address] [Business Address]

We appreciate your business and look forward to a successful partnership.